Why missed calls cost a firm more than most businesses
Legal matters have high value per client and a short shopping window. The same missed call that costs a shop a small order can cost a practice a full instruction. Meanwhile lawyers are structurally unavailable: hearings, client meetings, deposition, focused drafting.
What the agent does — and does not do
Structured intake
Name, contact details, matter type, the other party if relevant, deadlines mentioned, and how the caller found you.
Conflict-safe by design
It gathers facts and never comments on the merits of a case, never estimates outcomes, and never confirms representation.
Urgency routing
Detention, injunction deadlines, eviction dates or a hearing tomorrow can be escalated by SMS or WhatsApp immediately.
Referral instead of silence
For areas you do not practise, the agent politely says so and follows your referral wording rather than taking a hopeless intake.
An intake call, shortened
Structure only. Your firm's wording, disclaimers and escalation rules are configured in the dashboard.
Good afternoon, this is the answering service for Meijer Advocaten. How can I help?
I received a dismissal letter today and I do not know what to do.
I am sorry to hear that. I cannot give legal advice, but I will make sure an employment lawyer calls you back. May I take your full name and phone number?
Yes — Anna de Vries, 06 12 34 56 78.
Thank you. Does the letter mention a deadline or a date by which you must respond?
It says within fourteen days.
Noted, that is important. You will be called back today before six. I am sending the details now.
Confidentiality and GDPR
- Processing stays in the EU and a data processing agreement is available.
- Call recording is optional and can be switched off entirely while summaries remain.
- Retention is configurable per organisation, so intake notes are deleted on your schedule.
- Access is role based: only the members of your workspace see the transcripts and summaries.
Questions from practices
- Can it accidentally give legal advice?
- The agent is instructed to decline and to say it cannot advise. You define the exact wording and can forbid any topic, and you review transcripts to tighten it further.
- Does it tell the caller it is an AI assistant?
- Yes when asked, and you can make it disclose this proactively in the greeting — many firms prefer that.
- Can it handle Dutch, Polish and English callers?
- Yes, with summaries delivered in the language your team prefers.
A professional voice on every call
Configure the intake questions, the areas of law you accept, and the boundaries the agent must never cross. Test it before you connect a line.
Set up your AI agent