Patients can't reach you
During consultations the front desk is stretched thin. Callers who reach voicemail rarely leave a message — they hang up and call the next practice.
For medical clinics & healthcare practices
An AI receptionist for your medical clinic
Receply answers the calls your front desk cannot take — during consultations, at lunch and after hours. Patients get a real conversation, your team gets a summary, and no appointment or urgent request is lost.
No card needed to configure and test. 30 day money back guarantee.
Why medical clinics lose calls
After-hours and lunch gaps
Urgent calls outside opening hours are the ones patients remember most. Receply answers, triages and tells the caller exactly what to do next.
Emergencies need fast triage
Not every after-hours call is an emergency, but some are. Receply follows your triage rules to separate urgent cases from routine questions.
What happens on every patient call
The agent answers, talks with the patient, writes the transcript and pushes the outcome to your team — automatically.
- Call forwardedFront desk busy or after hours
- Agent answersNatural conversation, your language
- TriageUrgent, appointment or question
- Summary & leadPatient, reason, next step
- SMS / WhatsAppRecap to your team in seconds
Calls the agent handles for you
You define the scope. Anything outside it is transferred to your on-call line or logged for a callback.
Read the missed-call playbook- New patient enquiries with insurance and referral questions
- Appointment requests, reschedules and cancellations
- Urgent symptom triage with your own escalation wording
- Opening hours, address, parking and prescription questions
- Repeat prescription requests logged as structured leads
- Warm transfer to the on-call line when a clinician is required
Live in an afternoon
Point your practice line at Receply
Keep your existing number. Forward on busy or after three rings with a single carrier code, or use a Receply number as your overflow line.
Teach the agent your practice
Describe tone, opening hours, specialties, triage rules and what must never be promised. Add your FAQ, services and prescription policy as knowledge.
Your team gets the summary
Every call produces a transcript, a summary and an outcome. Urgent cases are sent to your team by SMS or WhatsApp within seconds.
EU hosted, GDPR ready
Data stays in the EU. Recording and retention are configurable per practice, with a DPA available.
Full call record
Transcript, summary, outcome and lead details for every conversation, searchable in your dashboard.
SMS and WhatsApp alerts
Urgent cases reach the right person immediately, with the caller number and a short brief.
Stop sending patients to voicemail
Configure your medical agent, test it in the browser and forward your line when you're happy with how it sounds.