Refund policy

If you are not satisfied with Receply, you can request a full refund of your first subscription payment within 30 days of your order date. We do not require a reason. The guarantee applies once per customer.

Refunds are processed by our Merchant of Record, Paddle.com Market Ltd. You can request a refund in either of these ways:

• Visit paddle.net and look up your order with the email address you used at checkout.
• Or email us at privacy@receply.io and we will arrange the refund with Paddle for you.

Refunds are returned to the original payment method. Processing usually takes a few business days, depending on your bank or card issuer.

The guarantee covers your subscription fee. Third-party costs already incurred on your behalf — usage above your included minutes (overage) and regulatory or telecom fees charged for issuing a phone number in your country — are excluded, since they are paid out to providers at the time they occur.

You can cancel at any time from your billing page. Your subscription then remains active until the end of the period you already paid for, after which access ends and any phone number assigned to your workspace is released. Cancelling does not automatically create a refund for the current period, but if something went wrong on our side, contact us — we look at every case fairly.

In addition to this policy, purchases are covered by Paddle's refund policy and Buyer Terms.

Receply is operated by Simoneo, Winkelveldstraat 1B, 5916 NX Venlo, the Netherlands. Chamber of Commerce (KVK) 84345861, VAT NL003949501B20.